PRIVACY POLICY

Waypoint Careers 

Waypoint Careers is committed to protecting your privacy and handling personal information in a respectful, secure, and transparent manner. 

This Privacy Policy explains how personal information is collected, used, stored, and disclosed in accordance with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth). It also reflects the professional and ethical obligations expected of Australian Career Development Practitioners under the Professional Standards and Codes of Ethics recognised by the Career Industry Council of Australia (CICA) and the Career Development Association of Australia (CDAA). 

1. Who We Are 

Waypoint Careers provides career development and career counselling services, including: 

  • career guidance 

  • resume and cover letter support 

  • interview preparation 

  • job search assistance 

  • workplace and career progression support 

  • related professional development services 

2. What Information We Collect 

Waypoint Careers may collect personal information reasonably necessary to provide services and communicate effectively with clients. This may include: 

  • name, phone number & email address 

  • employment history 

  • education history 

  • career goals and interests 

  • resumes and supporting documents 

  • information discussed during consultations 

  • payment and invoicing information 

  • website or enquiry form submissions 

Sensitive personal information will only be collected where reasonably necessary and with consent. 

3. How Information Is Collected 

Information may be collected through: 

  • website enquiry forms 

  • intake forms 

  • consultation bookings 

  • email communication 

  • phone or online consultations 

  • social media enquiries 

  • documents voluntarily provided by clients 

  • payment or invoicing processes 

Information is generally collected directly from the individual concerned. 

4. Why Information Is Collected 

Personal information is collected for purposes including: 

  • providing career counselling and support services 

  • responding to enquiries 

  • arranging appointments 

  • preparing resumes or career documents 

  • communicating regarding services 

  • maintaining client records 

  • processing payments 

  • meeting legal, professional, and ethical obligations 

Waypoint Careers will only collect and use information that is reasonably necessary for these purposes. 

5. Storage and Security of Information 

Waypoint Careers takes reasonable steps to protect personal information from: 

  • misuse 

  • interference 

  • loss 

  • unauthorised access 

  • modification 

  • disclosure 

Information may be stored using secure digital systems including: 

  • Microsoft 365 

  • password-protected devices 

  • cloud-based storage systems 

  • secure email systems 

Reasonable efforts are made to maintain current and secure business technology and practices. 

6. Disclosure of Personal Information 

Personal information will not be sold or disclosed to third parties except: 

  • where consent has been provided 

  • where required by law 

  • where necessary to protect health or safety 

  • where disclosure is reasonably necessary for service delivery 

Waypoint Careers does not routinely disclose client information to external parties. 

7. Website and Digital Platforms 

The Waypoint Careers website and social media platforms may collect limited technical information such as: 

  • browser type 

  • device information 

  • pages visited 

  • website analytics data 

This information is generally used to improve website functionality and user experience. 

Third-party platforms such as: 

  • Facebook 

  • Instagram 

  • LinkedIn 

  • Microsoft 

  • Squarespace 

may also collect data in accordance with their own privacy policies. 

8. Access and Correction 

Clients may request access to personal information held about them and may request corrections if information is inaccurate or outdated. 

Requests can be made using the contact details below. 

9. Retention of Information 

Client information will only be retained for as long as reasonably necessary for: 

  • service delivery 

  • business administration 

  • professional record keeping 

  • legal or regulatory obligations 

Information no longer required will be securely deleted or destroyed where practical. 

10. Marketing Communications 

Waypoint Careers may occasionally communicate regarding: 

  • appointments 

  • service updates 

  • professional resources 

  • relevant business information 

Individuals may opt out of non-essential communications at any time. 

Waypoint Careers does not sell mailing lists or personal information to third parties. 

11. Confidentiality and Professional Standards 

Waypoint Careers is committed to maintaining appropriate professional boundaries, confidentiality, and ethical practice consistent with the expectations of Australian Career Development Practitioners. 

Professional conduct is guided by the Professional Standards for Australian Career Development Practitioners and associated Codes of Ethics recognised by CICA and CDAA. (cdaa.org.au) 

12. Changes to This Policy 

This Privacy Policy may be updated periodically to reflect: 

  • legal requirements 

  • business changes 

  • technology updates 

  • evolving professional standards 

    The most current version will always be available through the Waypoint Careers website. 

13. Contact 

Questions, concerns, or requests relating to privacy may be directed to: 

Waypoint Careers

Email: hello@waypointcareers.com.au

Website: www.waypointcareers.com.au 

14. Further Information 

Further information regarding Australian privacy rights and obligations is available from the Office of the Australian Information Commissioner (OAIC): 

Office of the Australian Information Commissioner (OAIC) 

15. Additional Privacy Information 

Privacy Complaints 

If you believe your privacy has been breached, please contact Waypoint Careers using the contact details below. We will acknowledge your complaint as soon as practicable and aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). 

Cookies 

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience. You may disable cookies in your browser settings, although some website features may not function as intended. 

Cloud Storage 

Waypoint Careers uses reputable cloud service providers, including Microsoft 365 and Squarespace. Information may be stored or processed in Australia or overseas where these providers operate. Reasonable steps are taken to ensure providers maintain appropriate privacy and security safeguards. 

Security Measures 

Administrative, physical and technical safeguards are used to protect personal information, including password management, multi-factor authentication where available, device security, software updates and appropriate access controls. 

Data Breaches 

If an eligible data breach is likely to result in serious harm, Waypoint Careers will respond in accordance with the Privacy Act 1988 (Cth), including notifying affected individuals and the OAIC where required. 

Marketing 

Marketing communications will only be sent where appropriate or requested. You may unsubscribe or opt out of non-essential communications at any time. 

Third-party Services 

Waypoint Careers uses trusted third-party providers including Microsoft 365, Microsoft Bookings, Squarespace, OneDrive, Outlook and Square Payments to deliver services securely.